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FAQ

What is your shipping policy?

Please refer to our Shipping Policy for more details. 

How long after paying can I expect my delivery?

Upon purchase, please allow up to 1 business day for the careful packing of your product(s). For pre-order items, time frames will differ. 

We will send you email updates on the status of your order and when to expect your Box or Refills.

If we anticipate any delays with your order, Nesk Kids will contact you immediately and likewise if your order is urgent please let us know. 

Why does the lid have protective film?

When you receive your box, it will come with a protective film on the transparent lid (one on each side). This is to protect the perspex lid from any damage during packing and transit. Simply peel off and safely discard the protective film before first use. This will reveal the clear perspex panel. 

What is your returns policy?

Please refer to our Returns Policy for more details. 

Can I pick up my order?

If you would like to pick up your order from our Northcote, Victoria, Australia business location, please enter CODE: FREEPICKUP at checkout. You will be notified when your order is ready and can organise a pick up time. 

Do you supply your products to kindergartens, early learning centres and/or schools?

Absolutely! Nesk Kids can definitely supply any educational organisation, please contact us to discuss our packages. 

Do you offer your products in stores?

At the moment, we don't, however we are looking into this in the near future.  If you are interested in becoming a stockist of Nesk Kids products, please feel free to submit an Expression of Interest via the Contact Us form.  We will be in contact to discuss further. 

What happens with international taxes and fees?

Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges.  Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office. 

Any other questions?

If you have any further questions, please contact us. We'd be happy to help!