Frequently Asked Questions
Please refer to our Shipping Policy for more details.
Yes, we ship our products (excluding Grapat) worldwide. Shipping costs are at checkout.
Your order will be in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Your payment, however, will be in your currency. Because customs policies vary from country to country, international orders may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.
Upon purchase, please allow up to 1-2 business days for the careful packing of your product(s). For pre-order items, time frames will differ and will be as specified on each product page.
If you have placed an order that contains a pre-order item, your entire order will be shipped when the pre-order item is ready.
If we anticipate any delays with your order, Nesk Kids will contact you immediately and likewise if your order is urgent please let us know.
Please refer to our Returns Policy for more details.
Due to COVID-19, we have suspended all pick ups from our business location.
Absolutely! Nesk Kids can definitely supply any educational organisation, please contact us to discuss further.
Yes we do! If you are interested in becoming a stockist of Nesk Kids products, please feel free to submit an application on our Wholesale page. We will be in contact to discuss further.
Please note: We only wholesale our products (Brand: Nesk Kids) and do not wholesale any other brand we may carry.
Yes, you can stack your Nesk Kids Boxes within one another (same type of box) for easy storage.
Our previous internationally made boxes did have an inbuilt blackboard tray as part of the box. Unfortunately, we are unable to source that particular material in Australia, however, we continue to look for a solution. Stay tuned!
As we make our products in Australia, we now have the capabilities to offer custom made pieces. If you have a product in mind, feel free to contact us.
If you have any further questions, please contact us. We'd be happy to help!